I turn complex business problems into systems people can actually use.

My experience includes roles and projects with Sun Life Financial, RBC, Ecobank Transnational, and the Government of Canada.

I have helped deliver large-scale platform migrations, digital banking improvements, regulatory programmes, analytics products, process automation, and AI evaluation initiatives.

That work has included:

• Supporting the migration of more than 2,500 advisor websites to a new digital platform, including requirements connected to API integrations, content migration, DNS cutover, analytics, testing, and production readiness.
• Helping create an analytics dashboard that gave advisors a clear view of their digital performance and customer activity.
• Documenting a major regulatory programme from beginning to end by working directly with directors, subject-matter experts, operational teams, and technical stakeholders to capture business rules, dependencies, controls, exceptions, and the consequences of non-compliance.
• Contributing to digital banking and process-improvement initiatives designed to increase online adoption, reduce system errors, accelerate transaction processing, and improve service delivery.
• Mapping current and future-state processes for insurance operations, identifying gaps, defining automation opportunities, and turning complex operational decisions into testable business rules.
• Supporting AI training and evaluation work involving prompt engineering, workflow testing, data annotation, quality assurance, visual evaluation, and the review of model outputs against detailed guidelines.

The industries and systems may change, but the underlying challenge is often the same: the organization knows something needs to improve, but the problem has not yet been defined clearly enough to solve.

That is usually where I come in.

Kanban, mostly, with a Product Owner hat on more often than not.

I care about flow over ceremony. I would rather have a focused conversation with the person who owns the problem than sit through a long meeting with eleven people who cannot make the decision.

I ask direct questions, test assumptions, trace requirements back to the business outcome, and document decisions in a way that people will actually use. I am comfortable working with senior leaders, developers, architects, vendors, compliance teams, operations staff, and end users because each group sees a different part of the problem.

My job is to connect those views without losing the details that matter.

I use process maps, user stories, acceptance criteria, business rules, data analysis, prototypes, and working sessions depending on what the problem requires. I do not force every project into the same template.

Good analysis should reduce uncertainty, expose risk early, and make the next decision easier.